How to recover slots progress and change phones
To recover your game, sign in with the same account and method you used before. If you played as a guest, keep the old device and contact support with your player ID. Before clearing data or reinstalling, check that a recoverable save exists.
Before changing phones
- Open the old game’s settings and record your player ID.
- Check which account and login method are linked to the game.
- Connect and perform the save or sync process specified by the developer.
- Install the official version on the new device and use that same login method.
- Verify your level, balance and collections before deleting the game on the old device.
Do not link a new game over an old account without knowing which save will be retained. If two saves conflict, pause and check the recovery instructions.
Android: check your Google Play Games account
Supported games can save progress through Google Play Games. Check that you are using the correct account; not every game supports this feature. If the title uses its own account, follow that login method.
Google’s official progress recovery help explains how to check the account. If recovery depends on the game itself, contact its developer.
iPhone and iPad: check Game Center and iCloud
For supported games, use the same Apple Account for iCloud and Game Center on both devices. Having the app installed is not enough. Apple’s guide to progress across devices explains this requirement.
Moving between Android and iOS requires specific support from the game. Google Play Games and Game Center alone do not transfer saves between the two systems.
Guest accounts, browsers or a game starting over
In guest mode, a game may depend on the device or browser data. Do not clear cache and data, close a private browsing session or reset a device expecting that to recover a local save.
If a new game appears, first check the login method and selected profile. Keep screenshots of the old and new IDs if available. For support, prepare the game name, platform, approximate level, last access date and purchase receipts if needed to verify the account.
Can I recover without an ID?
It depends on the developer’s records and process. Provide what you still have through official support; recovery is not guaranteed.
Can I continue my app game on the web?
Only if both versions share a compatible account system. Confirm this before deleting the app.